voip trends 2016

VoIP Trends to Watch for in 2016

The New Year has come with new hopes and aspirations. We have rounded up the hottest trends heading into 2016. Be sure they are on your radar to stay ahead of the curve this year.


Mobile VoIP hits the mainstream. With the rise of BYOD (Bring Your Own Devices) and mobile leaving desktop behind in online search and purchase it shouldn`t come as a surprise that mobile VoIP is anticipated to become increasingly prevailing in the coming years. Mobile telecom usage is predicted а 15% growth by 2020. So, expect to see a rise in number of smartphone users which save huge amounts of money by using applications for making free or cheap VoIP calls, and businesses adopting VoIP technology, due to the cloud-based platform it offers.


Cloud technology is hitting the fast lane, and 2016 will see the next step of its evolution – mass adoption of hybrid cloud solutions. More and more companies are expected to deploy hybrid clouds, due to the benefits they offer – lower cost, higher speed, better security, enhanced operations and financial management. However, mixing private and public cloud is quite challenging, and businesses will be forced to hire cloud experts to integrate business process with the cloud and cloud architects.

The stakes in this fastest-growing market segment are high, and those who can fathom this out first will gain a considerable advantage in velocity, effectiveness, and flexibility unshared by their competitors.

Hosted Billing

Hosted billing services are developed to address reseller`s billing needs, such as charging, taxing, and giving reports. In 2016 hosted billing solutions will be leveraged by wholesale VoIP providers to make it easier and more efficient for resellers to invoice their services, thus improving customer loyalty.


Debuted as a way to reduce costs, VoIP peering will continue to grow in 2016. Peering agreements between carriers involve keeping exchange of VoIP traffic on IP backbones instead of the PSTN. By doing it carriers are able to lower costs, which lead to savings for end users. FCC regulations are to determine whether such kind of agreements will continue in the years to come. But it`s evident that peering is the best and least expensive way to go, and the FCC will eventually ascertain its viability.

Changes in Regulations and Taxation

FCC always had certain difficulties regulating VoIP, as it is uniquely positioned at the crossroads of telecommunications and IT. However, there has been a considerable shift in 2015 with regulations put into place regarding emergency calling, number porting and calling records. Within the next twelve months new VoIP regulations will be targeted towards reciprocal compensation agreements between vendors.
The changes will occur in the way VoIP cash flow is taxed. Currently, VoIP is only taxed a regulatory fee for the cost of VoIP services (3 percent tax). But this year new taxes are expected to be imposed on VoIP communications.


2016 will see continued rise of WebRTC (Web Real-Time Communication) allowing people to make phone calls, video chats, and data sharing via web applications, without the need to download special software or browser plugins. This standard is predicted to find its place in business communications making it easier and more cost-effective for companies to deploy unified communications. Now the market is worth $575 million, and is predicted to become a billion-dollar industry in 2017, reaching a value of $2.68 billion in 2020.

Bottom Line

These are just some of the new advances and trends predicted to redefine the landscape of VoIP industry. This year will definitely bring surprises as we are currently in the revolution, and there is still so much more to come in VoIP. To meet the challenges of the changing market and stay ahead of the curve you need to embrace new tools. Request a free demo to learn how IVDA can help to take your VoIP business to the next era of telecommunications.